PLEASE NOTE: We respond to all e-mails within 24 hours, if the enquiry is genuine.
So, if you have not received a reply, please check your spam-folder because an increasing number of e-mails are being stopped by it.

For gmail, go into the online system, on the left side press the arrow for “More”. Go into the spam-folder, open our e-mail and mark it “not spam” at the top of the screen.